Refund policy

Refund Policy

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WHAT IS YOUR RETURN POLICY?

We offer free and easy returns within the USA for 14 days from the delivery date of your order. This policy applies to all 50 states. Please note that items marked as Final Sale/Final Few are not eligible for returns or exchanges.

To initiate a return or exchange, please use our returns center to access a free return label. Returns or exchanges not processed through our portal will not be accepted.

For international orders, we now support label generation through our returns portal.

• Returns for a Refund: Our system will automatically find the lowest cost carrier option and generate a return label for you. The label cost will be deducted from your refund, and your order will be refunded once received and processed.

• Exchanges: Our system will automatically find the lowest cost carrier option and generate an exchange label. You will be prompted to enter your credit card information to pay for the label directly at checkout.

Send the products back to us in the same bag they came in (ideally) or any similar shipping bag. Simply download and affix the pre-paid label to the outside of the shipping bag and drop off at your nearest carrier location specified on the label. 

Please ensure that the items are unworn, unwashed, and undamaged with all original tags attached. If not, we can reasonably decline your refund.

The cost of shipping is non-refundable.

WHAT IS YOUR EXCHANGE POLICY?

We offer free and easy exchanges within the USA for 14 days from the delivery date of your order, applicable to all 50 states. Please note that items marked as Final Sale/Final Few are not eligible for returns or exchanges.

To exchange an item, visit our returns center and select the items you wish to exchange. With our "instant exchange" option, we can ship your new items immediately, even before receiving your return. Simply enter your credit card information at the end of the returns process for a $1 hold, which will be released once your return is scanned by the carrier.

If your return is not returned and scanned by the carrier within 14 days, the $1 authorization hold will convert into the cost of the exchange order, and you will be charged accordingly.

For international exchanges, our system will automatically find the lowest cost carrier option and generate an exchange label. You will be prompted to enter your credit card information to pay for the label directly at checkout.

HOW LONG DOES A RETURN TAKE TO PROCESS?

Returns usually require 2-4 business days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. For refunds, the credit should appear on your credit card account 1-5 business days later.

GIFTS 

If you were given Under 510 clothing as a gift please and would like to return/exchange, please contact us via live chat on the website or email at support@under510.com. Provide the original order number or any order details (Email, Name, Phone Number etc) to locate the order.